To place an order, you can visit our website and select the product(s) that you wish to purchase. Once you have added them to your shopping cart, you can proceed to checkout and follow the prompts to complete your order.
Meet Your Needs
"Frequently Asked Questions: Answers to Your Most Common Queries"
Q1: How do I place an order?
Q2: What payment methods do you accept?
Q3: How long will it take for my order to be delivered?
Delivery times can vary depending on your location and the shipping method that you choose. We usually provide an estimated delivery time of around 3-7 days.
Q4: How secure is my personal information when placing an order?
We take the protection of our customers' personal information very seriously and use various security measures to ensure that their information is safe. And we also follow strict privacy policies.
Q1: Where is my order shipped from?
All the orders will be shipped from the United States.
Q2: Can I cancel or change any order information after placing an order?
Q2: What is the process for initiating a return?
To initiate a return, please contact our customer support team to receive instructions and authorization for the return.
Q: How long will it take to receive my order?
This can depend on factors like shipping speed and product availability. The general delivery time is 3-7 days, please refer to the order page for details.
Q: Do the purchased products have free shipping?
Q: Can I change the shipping address after placing my order?
Don't hesitate to get in touch with the customer service team to cancel the order or change the information at any time before shipping. After shipping, you cannot change the order information or cancel the order, but you can choose to reject the package.
Q: Is it safe for me to place an order on this website?
We take the security and safety of our customers seriously. Our website follows industry-standard protocols to keep your data secure and uses encryption to protect your information. We also partner with reputable payment providers to ensure that your payment information is kept safe.
Q: Can FQQ monitor support M1 & M2 series chip?
A laptop with M1 &M2 chips is not compatible with our triple monitors, but we support M1 M2 Pro and M1 &M2 Max chips.
Q: How long does the warranty last?
For quality issues, we provide a 1-year warranty.
Q: What is the resolution of the FQQ monitors?
The FQQ portable monitor is equipped with 1080p FHD IPS screens, which provide you with a better visual experience, and allows you to see more.
Q: How much is the maximum angle that I can turn on both sides of the screens of the triple portable monitor?
You can turn the laptop screen extenders with the left screen of 0°-235° and the right screen of 0°-180° in maximum respectively.
Q1: What is your refund policy?
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot-specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services.
Q2: Can I return the product?
Q3: I ordered the wrong product. What should I do?
We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from us for both the returned product and the new replacement product.
Q4: My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods. After this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim.